Shoi33 Terms and Conditions – Complete Platform Usage Guide

01 Acceptance of Terms

Welcome to shoi33. These Terms and Conditions ("Terms") govern your use of the shoi33 platform, including the website, mobile app, and all related services provided by us. Please read this document carefully as it contains important information about your rights and responsibilities as a user of our platform.

By accessing, registering, or using any part of the shoi33 platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, you are not permitted to use shoi33's services.

Shoi33 reserves the right to update or amend these Terms at any time without prior notice. The date of the most recent update will be displayed at the top of this page. We encourage you to review these Terms periodically to stay informed of any changes.

02 Eligibility & Account Registration

To register and use the shoi33 platform, you must meet all of the following eligibility requirements at all times:

• At least 18 years old at the time of registration and throughout the period of use.
• Having full legal capacity to enter into a binding agreement.
• Not residing in a territory or country where the use of such services is prohibited by local law.
• Have never had an account terminated by shoi33 for a prior Terms violation.
• Not an individual who has registered for a self-exclusion programme.

During registration, you are required to provide complete, accurate, and up-to-date information. shoi33 reserves the right to request identity verification (KYC) at any time, including copies of identification documents, proof of address, and payment method details. Failure to complete the KYC process within the specified timeframe may result in a temporary restriction or termination of your account.

Each user is permitted to hold only one shoi33 account. Owning multiple accounts under the same individual is a serious violation of these Terms and may result in the termination of all associated accounts and forfeiture of any existing balances.

03 Account Usage & Responsibilities

Your shoi33 account is personal and non-transferable to any other party. You are solely responsible for all activities that occur under your account, including all wagering, financial transactions, and interactions with the platform.

You are responsible for keeping your password and login credentials confidential. shoi33 will not be liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login information.

• Notify shoi33 immediately if you suspect your account has been accessed without authorisation.
• Do not share your login credentials with anyone, including family members.
• Use a strong and unique password for your shoi33 account.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account when using a shared device.

04 Deposit & Payment Methods

Shoi33 supports a range of payment methods tailored for users in Malaysia, including bank transfers via FPX, Touch 'n Go eWallet, and other online payment methods. All deposits are credited to your account instantly upon successful payment confirmation.

Here are some important things to know about deposits:

• Minimum and maximum deposit limits vary depending on the chosen payment method.
• All deposits must be made from a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• Shoi33 does not charge any processing fees for deposits; however, some banks or digital wallet providers may impose their own charges.
• If your deposit has not been credited within 15 minutes, please contact our support team with proof of payment for immediate review.
• Shoi33 reserves the right to decline or return any deposit suspected of being linked to fraudulent activity or money laundering.

05 Withdrawal of Funds

Shoi33 is committed to processing all valid withdrawal requests promptly and without unnecessary complications. Withdrawals will be processed to the same payment method used for your deposit, subject to the platform's anti-money laundering policy.

Withdrawal conditions that must be met:

• Completed identity verification (KYC) is mandatory before your first withdrawal request can be processed.
• Your account must have sufficient balance to cover the requested withdrawal amount.
• All rollover requirements associated with any active bonus must be fully met before a withdrawal can be processed.
• Shoi33 reserves the right to request additional supporting documents for withdrawals that exceed certain limits.
• Withdrawals to third-party payment methods are not permitted under any circumstances.

Withdrawal processing times vary by payment method. In most cases, withdrawals will be credited within the timeframe set by the respective payment system. If your withdrawal takes longer than expected, our support team is ready to help you check its status.

06 Bonus & Promotions

Shoi33 offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, reload bonuses, cashback, and a VIP programme. All bonuses are subject to specific usage terms and rollover requirements set for each offer.

General terms applicable to all shoi33 bonuses and promotions:

• Each bonus carries rollover requirements (wagering requirements) that must be met before any winnings derived from the bonus can be withdrawn.
• Each user is eligible to receive each type of bonus once only, unless otherwise stated in the relevant promotion terms.
• Shoi33 reserves the right to void any bonus if there are signs of abuse, including matched betting or the use of multiple accounts.
• Bonuses cannot be transferred between accounts or redeemed directly for cash.
• Failure to comply with any bonus conditions may result in the cancellation of the bonus and associated wins without notice.
• Limited-time promotions are subject to the expiry dates stated in their respective promotion terms.

07 Game Rules

All games available on the shoi33 platform — including slots, live casino, fish shooting games, sports betting, and e-sports — are operated in accordance with the rules established for each game type. Detailed rules for each game can be accessed directly from the respective game interface.

General game terms applicable across the shoi33 platform:

• All games use a certified, independently audited Random Number Generator (RNG) to ensure fairness and randomness of outcomes.
• The results of all games are final once a round is completed, unless a verifiable technical failure has occurred.
• In the event of a technical disruption during gameplay, shoi33 will assess each case fairly based on system records and take appropriate action.
• Any wagers placed during an unstable internet connection or system disruption are at the user's own risk.
• Shoi33 reserves the right to void bets where there is an obvious error in the odds or payouts displayed due to a technical fault.

For sports betting specifically, all odds are subject to change until a bet is locked in. Confirmed and locked bets cannot be cancelled at the user's request, except under specific circumstances outlined in the shoi33 sports betting rules.

08 Prohibited Conduct

To keep the shoi33 platform safe, fair, and enjoyable for all users, certain conduct is strictly prohibited. Violation of any of these prohibitions may result in immediate account suspension or termination.

• Registering or using more than one shoi33 account.
• Using automation software, bots, or scripts to access or use the platform.
• Attempting to exploit software bugs or technical vulnerabilities on the platform for personal gain.
• Harassing or threatening other users or shoi33 staff.
• Abusing bonuses through matched betting, arbitrage, or similar methods that violate the spirit of a promotion.
• Using false information or forged documents during registration or the KYC process.
• Any attempt at money laundering or other illegal financial activities through the platform.
• Sharing or selling your shoi33 account to another party.

09 Account Termination

You may close your shoi33 account at any time by contacting our customer support team. Account closure requests will be processed within a reasonable timeframe upon identity verification.

Shoi33 also reserves the right to suspend or terminate any user's account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Multiple account ownership.
• Providing false information during registration or KYC.
• Upon request by the relevant legal authorities.

Upon account termination due to a Terms violation, shoi33 reserves the right to withhold the account balance pending the outcome of an investigation. If the closure is at the user's own request with no violation involved, any remaining balance will be returned once the verification process is complete.

10 Responsible Gaming

Shoi33 takes responsible gaming very seriously. We believe that online entertainment should remain a source of enjoyment, not a cause of stress or financial hardship.

The shoi33 platform provides responsible gaming tools accessible directly from your account, including deposit limits, loss limits, and platform break options. Users who feel they may have a gambling problem are encouraged to use the self-exclusion feature or contact our support team for assistance and guidance.

Shoi33 also takes proactive steps to identify risky gameplay patterns and may reach out to certain users to offer support. For more information on responsible gaming at shoi33, please visit our Responsible Gaming us.

11 Disclaimer & Limitation of Liability

The shoi33 platform is provided "as is" without any implied or express warranties. While we strive to ensure the platform operates without interruption 24/7, we cannot guarantee that the service will always be available, free from errors, or meet every user's requirements at all times.

• Shoi33 is not liable for any losses arising from service disruptions caused by factors beyond our control, including network issues, cyberattacks, or natural disasters.
• Game outcomes generated by a certified RNG are final and cannot be disputed on the basis of luck or personal expectation.
• Shoi33 is not liable for any indirect, consequential, or punitive losses arising from the use of our platform.

Shoi33's maximum liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the relevant claim.

12 Terms Amendment

Shoi33 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes will take effect immediately upon publication on this page, with the update date clearly displayed at the top.

For material amendments — that is, changes that significantly affect user rights or responsibilities — shoi33 will endeavour to provide reasonable notice via registered email or an in-platform notice before the changes take effect. However, the ultimate responsibility to periodically review these Terms rests with the user.

Continued use of the shoi33 platform after any amendments to these Terms are published will be deemed full acceptance of the revised terms. If you do not agree with the amendments, you have the right to close your account and discontinue using shoi33's services.